Terms&Conditions

These Terms & Conditions (“Terms”) apply to your use of the GoNFilm website and to the services GoNFilm (“GoNFilm”, “we”, “us”, or “our”) provides. GoNFilm is based at One Central, World Trade Centre, Dubai, United Arab Emirates.

By using our website or engaging our services, you agree to these Terms. If you are acting for a company, you confirm that you are authorised to accept these Terms on its behalf. If a signed proposal, quotation, or agreement with us (an “Agreement”) conflicts with these Terms, the Agreement takes priority.

You may use our website for lawful purposes only. You must not:

• use it in any way that breaks applicable law or regulation;
• try to gain unauthorised access to the website, its servers, or any connected systems;
• introduce viruses or other harmful code, or disrupt the website's operation;
• scrape, copy, or republish website content for commercial purposes without our written permission;
• send false information or spam through our contact form.

Information on the website is general and may change without notice. It does not form an offer until we confirm it in an Agreement.

We provide web design and development, CRM systems, task management, HR systems, e-commerce, and digital marketing services. The exact scope, deliverables, timeline, and fees for each project are set out in the Agreement for that project. Work that falls outside the agreed scope will be quoted separately before we start it.

Quotations are valid for 30 days unless they state otherwise. A project starts once you accept the Agreement and, where required, pay the initial deposit.

You can ask for changes to the scope at any time. We will tell you how a change affects the timeline and fees, and we will go ahead only once you approve it in writing (email is fine).

• Fees are set out in the Agreement and are payable in UAE Dirhams (AED) unless agreed otherwise.
• Invoices are due within 14 days of the invoice date unless the Agreement says otherwise.
• Fees do not include VAT. VAT and any other applicable taxes will be added where required by UAE law.
• Subscriptions and retainers (such as hosting, maintenance, or monthly marketing) are billed in advance for each period.
• If a payment is overdue, we may pause work or suspend services until it is paid. We will give you notice first.
• Fees for work already performed are non-refundable. If a project is cancelled, you pay for the work completed up to the cancellation date.

To help us deliver on time, you agree to:

• provide content, information, access, and feedback promptly when we ask for them;
• make sure that any content, logos, images, or data you give us are accurate and that you have the right to use them;
• make sure that your business, products, and claims comply with the laws that apply to you, including advertising and healthcare regulations for clinics;
• keep the passwords and accounts we create for you secure.

Delays caused by missing content, access, or approvals may change the project timeline.

• Campaigns we run on platforms such as Meta (Facebook and Instagram) and Google are subject to those platforms' own terms and advertising policies. Platforms may reject ads or restrict accounts at their own discretion.
• Advertising spend is paid to the platforms and is separate from our management fees, unless the Agreement says otherwise.
• We work hard to achieve your goals, but we cannot guarantee specific results such as leads, sales, rankings, reach, or return on ad spend. Results depend on factors outside our control.
• Ad accounts, pages, and business assets should be owned by you. Where we create them for you, we will transfer ownership or full access to you on request.

Our work may depend on third-party services such as hosting providers, domain registrars, payment gateways, WhatsApp, email providers, and software platforms. These services are governed by their own terms and pricing. We are not responsible for their outages, changes, or fees, but we will help you manage any issues that affect your project.

• Our website: the content, design, logos, and code of the GoNFilm website belong to GoNFilm or our licensors.
• Your deliverables: once you have paid in full, you own the final deliverables we create specifically for you, such as your website design, custom content, and custom code.
• Our tools: we keep ownership of the tools, frameworks, templates, components, and know-how we had before your project or develop for general use. Where these form part of your deliverables, you receive a non-exclusive, perpetual licence to use them as part of those deliverables.
• Third-party materials: open-source software, stock images, fonts, and plugins are provided under their own licences.
• Portfolio: we may show completed work in our portfolio and marketing unless you ask us in writing not to, or the work is confidential.

Each party will keep the other's confidential information private and use it only for the project. This does not apply to information that is already public, that was lawfully received from someone else, or that must be disclosed by law. These obligations continue after the project ends.

We handle personal information as described in our Privacy Policy. Where we process personal data on your behalf, for example in a CRM or HR system we operate for you, we do so only on your instructions and in line with applicable data protection law. You remain responsible for having a lawful basis to collect that data.

We will perform our services with reasonable skill and care. If a deliverable has a defect that we caused, tell us within 30 days of delivery and we will fix it at no extra cost.

Apart from that, and to the extent permitted by law, our website and services are provided “as is”. We do not guarantee that they will be uninterrupted, error-free, or suitable for every purpose.

To the maximum extent permitted by law:

• we are not liable for indirect or consequential losses, or for loss of profit, revenue, data, or business opportunity;
• our total liability for any claim relating to a project is limited to the fees you paid us for that project in the three months before the claim arose.

Nothing in these Terms limits liability that cannot be limited under applicable law, such as liability for fraud.

You agree to compensate us for claims, losses, and reasonable costs that arise from content or materials you provide to us, or from your breach of these Terms or of applicable law.

Either party may end an Agreement by giving written notice as set out in that Agreement, or with 30 days' written notice if the Agreement does not specify a period. Either party may end it immediately if the other seriously breaches it and does not fix the breach within 14 days of being asked to.

When an Agreement ends, you pay for work completed up to the end date, and we hand over the deliverables you have paid for.

These Terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. We will first try to resolve any dispute through good-faith discussion. If that does not work, the courts of Dubai will have exclusive jurisdiction.

We may update these Terms from time to time. The updated version applies from the “Last updated” date on this page. Changes will not affect an Agreement already signed unless both parties agree.

• Email: info@gonfilm.ae
• Phone: +971 50 734 3975
• Address: GoNFilm, One Central, World Trade Centre, Dubai, United Arab Emirates